Faq
Frequently Asked Questions
Products & Formulations
Vectium focuses on synergistic formulations where ingredients work together to enhance efficacy. Our precision proportioning ensures optimal ingredient compatibility and performance, avoiding the limitations of single-ingredient approaches.
Yes, our formulations are designed with sensitivity in mind. We avoid common irritants and use clinically validated ingredients at concentrations that maximize benefits while minimizing potential reactions. However, we recommend patch testing any new product.
Most users notice improvements within 2-4 weeks of consistent use. Full benefits typically appear after 8-12 weeks as skin completes its natural renewal cycle. Results may vary based on individual skin characteristics and consistency of use.
Our formulations are designed to work well together and with most other products. For optimal results, we recommend using our complete regimen. If combining with other actives, introduce new products gradually and monitor your skin's response.
Shipping & Delivery
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days) within the US. International shipping is available to select countries with delivery times varying by location.
Yes, we ship to over 50 countries worldwide. Additional shipping fees and import duties may apply depending on your location. Delivery times vary from 7-21 business days for international orders.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.
Returns & Exchanges
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, you can return unused products in their original packaging for a full refund. Return shipping is free for US customers.
Contact our customer service team to initiate your return. We'll provide a prepaid shipping label and instructions. Once we receive your return, we'll process your refund within 5-7 business days.
Yes, we offer exchanges for different products in our line. For the fastest service, we recommend returning the original item and placing a new order.
Ingredients & Science
Yes, Vectium is certified cruelty-free. We never test on animals, and our suppliers are required to verify that their ingredients are not tested on animals.
Most of our products are vegan. When animal-derived ingredients are used (such as beeswax or lanolin), they are clearly listed in our ingredient declarations.
We use both natural and synthetic ingredients, selecting each based on scientific evidence of efficacy and safety. Our focus is on ingredient performance and skin compatibility, regardless of origin.
Still Have Questions?
Our customer service team is here to help with any additional questions you may have.
Contact Support